- Sparktec Motorsports Guarantee - 30 Days, 100% Satisfaction
- Refused / Undeliverable Orders
- Product Warranties
- Product Refunds
Q: Sparktec Motorsports Guarantee - 30 Days, 100% Satisfaction
Sparktec Motorsports Guarantee offer a 30 day no questions asked return policy. All items may be returned within 30 days of the delivery date and must include all the original parts and contents for a refund. This guarantee does not apply to products that have been used, modified, damaged, misused or abused. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below.
Q: Refused / Undeliverable Orders
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Sparktec Motorsports reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
Q: Product Warranties
Sparktec Motorsports does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
Q: Product Refunds
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Sparktec Motorsports does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges.