- Turnaround Time
- Transit Times
- International Shipping
- Free Shipping
- Damaged / Lost Shipment
- Billing / Shipping Addresses
Q: Turnaround Time
In stock items will ship within 1-2 businss days. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. If an item is out of stock, our customer service representatives will contact you with an estimated ship date and monitor backorders on a daily basis to ensure your order ships as soon as possible.
Q: Transit Times
The delivery time of your package primarily depends on the shipping carrier. All orders are shipped ground and normally delivered within 3-4 business days. Please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. If you need expedited shipping, contact our customer service representatives before purchasing for a shipping cost.
Q: International Shipping
Sparktec Motorsports ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, contact our customer service representatives. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Sparktec Motorsports. By law, Sparktec Motorsports is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Sparktec Motorsports reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policy page.
Q: Free Shipping
All orders qualify for free ground shipping within the lower 48 states.
Q: Damaged / Lost Shipment
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Sparktec Motorsports is not liable for damage claims that are denied due to customer negligence.
Q: Billing / Shipping Addresses
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.